Enhance customer service:
This is accomplished because our primary focus is working with your customers at the highest level of excellence available. Once we are on board as your primary customer contact source we fully understand that we must keep your customers happy in order for your company and Enhanced Customer Care Solutuons, Inc. to continue its working relationship. In all reality THAT IS THE BOTTOM LINE and what keeps us in business.
Keep your business running cost effectively:
Most in house call center operations include various costs. It is those costs which can make or break the financial strength of a company of which also determines a business's failure or success. These costs, many of which are recurring, include:
- Salary for a multitude of employees, including phone operators, team leaders & mgrs.
- Employee benefits for the above mentioned
- Attrition costs, which include the costs incurred to retrain potential new employees
- Telephone Hardware
- IT support (whether salaried or outsourced)
- Office space (locating and lease)
- And more
However with Enhanced Customer Care Solutions Ind. there are no additional costs. We simply customize a plan specially designed for your companies needs and agree on the costs of services. We then take care of the rest. This results in lowering operational overhead while increasing revenue opportunities.
Maintain brand integrity:
In today's competitive world of business, it is extremely important to stand out amongst the crowd. It is imperative that a company position itself away from those companies that are less efficient in the same field of business. Therefore a company must recognize the importance of delegating some of its functions to those who are more experienced rather than gain the experience through trial and error. This is why Enhanced Customer Care Solutions is a vital tool for your corporate arsenal. Our experience in training the right people to handle your customer contact needs is far greater a benefit when compared to risking your company success and reputation to novice staff in the field.
Increase sales of secondary products:
We serve as an extension of your sales force while addressing the inquiries from your customers. This is accomplished by notifying customers of any new promotions or sales that your company has launched. Simply inform us of the products or service that you wish to sell and our professionally trained staff will sell these services to customers as they call in, resulting in increased revenues for your company. This will turn your cost center into a profit center.
Advanced telephony technology:
Our technology includes using the most advanced automated call routing system in the business. This ensures that calls are quickly routed to our highly skilled agents, totally minimizing customers waiting time on hold