Our staff receives on-going training and consistent feedback throughout their careers with us. Through a variety of training and coaching methods, including, a classroom environment, self led e-learning and one on one feedback, our Customer sales and Service Representatives stay ahead of the curve.
Our training team has experience working with many clients that do not have a formalized in-house training program or materials. When partnering with our clients we create a robust, customized training curriculum and materials that mirror their conpany's core values and culture.
Additionally, we employ a professional customer feedback management team who are specially trained in complaint resolution. Having these type of professionals on board with us ensures that when conflicts do arise, customers feel the care and resolve that they expect when dealing with your company. This certainly gives our clients the peace of mind in knowing that their current customers will remain their future customers for years to come.